Cancellation Policy
Terms and Conditions:
We respectfully remind guests that a reservation constitutes a contract between themselves and The Hilary. In the event of cancellations, alterations or reduction of numbers by the client, The Hilary will undertake to mitigate its losses and to re-let the room at similar rates. The Guest will be responsible for the loss incurred by the Hotel in the event that rooms remain unoccupied, or are occupied at a lower rate than the date the room was originally booked. The cancellation charges imposed by The Hilary will therefore reflect the actual loss. Any postponement of confirmed bookings will be treated as cancellation. We reserve the right to amend our tariff without notice.
To prevent any potential loss due to cancellations we do stress the importance of taking out travel insurance to protect yourself.
We request one night's stay as a non-refundable deposit.
If you have to cancel your stay for whatever reason, the right is reserved to make a cancellation charge in addition to your deposit
.
Every effort will be made to re-let the room(s). However if we are unable to do this we will charge up to 100% of the balance as follows:
29 – 42 days prior to arrival 30% of total balance
15 – 28 days prior to arrival 45% of total balance
1 – 14 days prior to arrival 60% of total balance
Arrival day or later 100% of total balance
The period of notice is taken from 2.00 p.m. on the proposed day of arrival.
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